SHIPPING POLICY

Last updated: September 2026

At VEYRO, each order is prepared with care before being dispatched. Please review the information below regarding processing, delivery and tracking.

ORDER PROCESSING

Most VEYRO products are made to order. Please allow approximately 2–5 business days for your order to be prepared and fulfilled before dispatch.

During new releases, promotional periods, public holidays or periods of high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

UK DELIVERY

We aim to deliver UK orders within approximately 5–7 business days from the date your order is placed.

As some VEYRO products are made to order, delivery times may vary depending on the product, availability and fulfilment requirements. Certain items may therefore take slightly longer to arrive.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to periods of high demand, public holidays, courier delays, weather conditions or other circumstances outside our control.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

SHIPPING COSTS

Shipping charges are displayed at checkout before payment.

Where a free-delivery promotion or minimum order value applies, this will be shown on our website or automatically applied at checkout where eligible.

INTERNATIONAL DELIVERY

Where international shipping is available, delivery times and charges vary depending on the destination and will be shown at checkout.

International customers may be responsible for customs duties, import taxes or other fees charged by their destination country. These charges are not controlled by VEYRO and are the responsibility of the recipient.

TRACKING YOUR ORDER

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

MULTIPLE PACKAGES

In some circumstances, products within the same order may be fulfilled separately. This means your order may arrive in more than one package and potentially on different days.

You will not be charged additional shipping fees because we have chosen to split an order into multiple shipments.

INCORRECT DELIVERY ADDRESS

Please check your delivery information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

VEYRO cannot accept responsibility for orders delivered incorrectly because inaccurate or incomplete delivery information was supplied at checkout.

DELAYED ORDERS

If your order has not arrived within the expected delivery period, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your parcel may be lost, please contact us and we will investigate the shipment with the relevant fulfilment or delivery provider.

LOST OR DAMAGED PACKAGES

If your order arrives damaged, or you believe it has been lost during delivery, please contact us as soon as possible with your order number and relevant photographs where applicable.

We will review the issue and work with our fulfilment and delivery partners to determine the appropriate resolution.

CONTACT US

If you have any questions regarding your delivery, please contact VEYRO through the contact details provided on our website.

Please include your order number when contacting us about an existing order.

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